Frequently Asked Questions

How long does delivery take?

Estimated delivery: 6–9 business days from payment confirmation, including order preparation and delivery. Free shipping on orders of ₪650 or more. Shipping costs ₪35 for orders below ₪650.

How can I track my order?

When tracking is available, we send the details using the contact information on your order. You can also visit Track Your Order.

Can I change or cancel my order?

After placing an order, send your name, order number and an explicit cancellation request to support@luneradeparis.com or WhatsApp +972 52-262-9089. We will try to stop preparation or delivery where possible. If dispatched, we will provide return instructions where needed. Statutory rights remain available. See the cancellation and return instructions.

What is your return policy?

You can request an ordinary return within 30 calendar days of receiving your order, subject to our policy and without limiting statutory rights. A change-of-mind cancellation fee of 5% of the transaction price or ILS 100, whichever is lower, may apply where permitted. No fee applies for defects, non-conformity, late delivery or another breach by us. See the full policy.

Can I exchange an item?

Contact us with your order number and the model or colour you would like. We will check availability and provide instructions. This does not limit statutory refund rights.

Do sets contain both products shown?

Bag and wallet sets include the bag and wallet identified on the product page. Check the listed contents, colours and price before ordering.

Will colours look exactly like the photos?

We aim to show colours accurately. Lighting and screen settings can cause slight differences. Rights relating to defective or non-conforming products remain unchanged.

How should I care for my bag?

Keep it dry, avoid prolonged sunlight and heat, and store it in a cool, dry place. Follow product-specific instructions and our Bag Care Guide.

How can I contact you?

Email support@luneradeparis.com or send a WhatsApp message to +972 52-262-9089. Sunday–Thursday, 09:00–17:00 Israel time. We aim to reply within 24 business hours.