Frequently Asked Questions

Everything you need to know about shopping with Lunéra de Paris.

How long does shipping take?

Delivery times vary by destination and the shipping option selected at checkout. You’ll receive tracking details as soon as your order is on its way.

How can I track my order?

Once your order has shipped, use the Track Your Order link in our Customer Care section to follow its journey.

Can I change or cancel my order?

If you need to request a change, contact us as soon as possible. Once an order has entered processing or shipped, changes may no longer be possible.

What is your return policy?

Please review our Refund Policy for eligibility, conditions, and return instructions.

Will the color look exactly like the photos?

We aim to present colors as accurately as possible. Slight variations can occur because of lighting and screen settings.

How should I care for my bag?

Keep your bag dry, avoid prolonged exposure to direct sunlight and heat, and store it in a cool, dry place. For more guidance, visit our Bag Care Guide.

How can I contact Lunéra de Paris?

Visit our Contact Us page and our customer care team will be happy to assist.