Privacy policy

PRIVACY POLICY

Last updated: October 9, 2026

Lunéra de Paris operates this store and website, including its products, content, features, and related services (the “Services”). Our store is powered by Shopify.

This Privacy Policy explains how personal information is collected, used, and shared when you visit our website, place an order, or communicate with us.

Who Is Responsible for Your Personal Information

The operator of Lunéra de Paris and the controller responsible for the personal information described in this policy is:

Legal name: Lunera de paris
Email: Luneradeparis@gmail.com
WhatsApp messages: +972 52-262-9089

Personal Information We Collect

Depending on your interactions with the Services and the features you use, we may collect or process:

  • Contact details, including your name, email address, telephone number, and billing and shipping addresses.

  • Order and transaction information, including products viewed, added to your cart, purchased, returned, or cancelled, payment status, and order history.

  • Payment information, processed by the payment providers offered at checkout. The information available to us depends on the provider and may include transaction references, payment confirmation, and limited payment-method details.

  • Account information, where account features are available, including account identifiers, preferences, and settings.

  • Communications, including enquiries, support messages, reviews, and information you choose to send us.

  • Device and usage information, including your IP address, browser, device identifiers, and interactions with the website.

  • Marketing preferences, including subscriptions and unsubscribe requests.

Sources of Personal Information

We obtain information:

  • Directly from you, when you place an order, contact us, or use available account features.

  • Automatically, through website interactions, cookies, and similar technologies.

  • From Shopify and other service providers, such as payment processors and delivery carriers, where necessary to operate the Services.

  • From other parties where you authorise the disclosure or where it is otherwise permitted by applicable law.

Whether Providing Information Is Required

Providing personal information is generally voluntary, unless a legal requirement applies.

However, if you do not provide information necessary to process payment, identify an order, deliver a product, or handle a request, we may be unable to provide that service.

Consent to optional marketing is not required to make a purchase.

How We Use Personal Information

We use personal information as necessary to:

  • Process payments and fulfil orders.

  • Arrange delivery and provide order updates.

  • Handle enquiries, cancellations, returns, refunds, and complaints.

  • Maintain available customer account features and preferences.

  • Operate, secure, and improve the Services.

  • Detect and prevent fraud, misuse, and security incidents.

  • Meet legal, tax, accounting, and recordkeeping obligations.

  • Establish, exercise, or defend legal rights.

  • Provide marketing, measurement, or personalised advertising where these activities are enabled and permitted by applicable law.

Marketing Communications

We send promotional communications only where permitted by applicable law, including obtaining consent where required.

You can unsubscribe using the option in a promotional message or by contacting Luneradeparis@gmail.com.

Unsubscribing does not prevent necessary communications about your orders, payments, deliveries, returns, or customer service requests.

How We Share Personal Information

We may share relevant personal information with:

  • Shopify, to host and operate our store and provide applicable platform services.

  • Payment providers, to process payments and resolve payment-related issues.

  • Suppliers and fulfilment providers, to prepare and fulfil orders.

  • Shipping and delivery carriers, to deliver products and provide tracking.

  • Service providers supporting website operation, customer service, communications, analytics, or advertising, where those services are used.

  • Professional advisers and authorities where necessary to meet legal obligations or protect legal rights.

  • Parties involved in a proposed or completed business transfer, where permitted by law and subject to applicable safeguards.

The information disclosed depends on the recipient’s role and the purpose of the disclosure. Where separate consent is required, we will obtain it.

Relationship with Shopify

Shopify collects and processes personal information to host our store, operate the Services, and provide relevant platform functionality.

Information submitted to our store may be shared with Shopify and service providers located outside your country of residence.

Where Shopify Network Intelligence or other Enhanced Services are enabled, Shopify may also process information about interactions with our store, other merchants, and Shopify to provide those services, including relevant personalisation, advertising, and business improvements.

For certain processing associated with Enhanced Services, Shopify acts as an independent controller and handles the applicable privacy requests.

You can learn more through the Shopify Consumer Privacy Policy and exercise applicable rights through the Shopify Privacy Portal.

Cookies and Similar Technologies

The Services use cookies and similar technologies for essential functions. Depending on the features enabled, they may also be used to remember preferences, measure website use, or support personalised advertising.

Where required by applicable law, optional cookies and tracking technologies are subject to consent.

You can manage cookies through your browser and any privacy controls available on our website. Blocking essential cookies may affect checkout or other website functions.

Where applicable, you may use our data-sharing opt-out page to exercise relevant choices concerning targeted advertising or data sharing.

Where supported by the platform and required by applicable law, a recognised Global Privacy Control signal will be treated as an opt-out request. Available choices and their scope depend on applicable law and the services enabled.

International Transfers

Your personal information may be stored or processed outside Israel, including by Shopify, payment providers, suppliers, fulfilment providers, and other service providers.

Transfers will be handled in accordance with applicable legal requirements, including Israeli requirements governing international transfers where applicable.

Where European Economic Area or United Kingdom transfer requirements apply, relevant transfers will use an applicable lawful mechanism, such as an adequacy decision or appropriate contractual safeguards.

Security and Retention

We use reasonable technical and organisational safeguards to protect personal information. No transmission or storage system can guarantee absolute security.

Please avoid sending full payment-card details, account passwords, or unnecessary sensitive information through email or WhatsApp.

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, including legal and accounting obligations, dispute resolution, and fraud prevention.

Retention periods vary according to the information involved and the relevant legal requirements.

Your Rights Under Israeli Law

Subject to applicable Israeli law, you have rights to inspect personal information held about you and to request correction of information that is inaccurate, incomplete, unclear, or outdated.

Where the relevant legal conditions apply, you may request correction or deletion of such information. Additional rights may apply to information used for direct mailing.

To exercise your rights, contact Luneradeparis@gmail.com. We may request reasonable information to verify your identity and protect your information.

We will respond within the period required by applicable law. Some requests may be subject to lawful exceptions, including obligations to retain certain records.

Additional Rights in Other Jurisdictions

Depending on your location and applicable law, you may also have rights to:

  • Request access to or a copy of your information.

  • Request correction or deletion.

  • Obtain information in a portable format.

  • Object to or restrict certain processing.

  • Withdraw consent where processing relies on consent.

  • Opt out of certain targeted advertising, sales, or sharing of personal information.

These rights apply only to the extent provided by the relevant law. Withdrawal of consent does not affect processing lawfully carried out before withdrawal.

You may contact us to submit a request. Where permitted, an authorised representative may act on your behalf after appropriate verification.

Children’s Information

Our Services are intended for a general adult shopping audience and are not directed at children.

If you believe a child has provided personal information to us, please contact us so we can assess the circumstances and take appropriate action under applicable law.

Third-Party Websites

The Services may contain links to third-party websites or services. Their handling of personal information is governed by their own privacy policies.

We encourage you to review those policies before providing personal information.

Complaints

If you have concerns about our privacy practices, contact Luneradeparis@gmail.com.

You may also contact the Israeli Privacy Protection Authority or another competent authority where applicable.

Changes to This Policy

We may update this policy to reflect changes in our practices, Services, or legal requirements.

We will publish the updated policy and revise the “Last updated” date. Where required by law, we will provide additional notice or obtain consent.

Contact

For privacy questions or requests:

Legal name: Lunera de paris
Email: Luneradeparis@gmail.com
WhatsApp messages: +972 52-262-9089